bat100 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bat100 ("bat100," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," "Player") who access or use the bat100 online gaming platform available at bat100.cam ("Platform").

bat100 is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering a bat100 account, accessing the bat100 platform, or using any bat100 service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, processing, use, and disclosure of your personal information as described herein.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, bat100 is the data controller responsible for the personal information you provide when using the bat100 platform. bat100 determines the purposes for which and the means by which your personal data is processed.

bat100 has implemented organizational and technical measures to ensure that all personal information is processed in compliance with applicable Philippine data privacy laws and that your privacy rights are protected at all times.

3 Information We Collect

bat100 collects the following categories of personal information from players in connection with the provision of gaming services:

Registration and Account Information: When you register a bat100 account, we collect your full name, date of birth, gender, residential address, Philippine mobile number, and email address. This information is required to create and maintain your bat100 player account.

Identity Verification (KYC) Information: To comply with Philippine anti-money laundering (AML) and Know Your Customer (KYC) regulations, bat100 collects copies of government-issued identification documents such as your SSS ID, GSIS ID, PhilHealth ID, Philippine passport, driver's license, UMID, or voter's ID. We may also collect proof of address documents such as utility bills or bank statements.

Financial and Transaction Information: bat100 collects information about your deposits, withdrawals, payment methods (GCash, Maya, BPI, BDO, Metrobank account details), transaction amounts, and transaction history to process payments and comply with financial record-keeping obligations.

Gameplay and Usage Information: bat100 collects information about your use of the platform, including games played, bet amounts, win/loss records, session duration, login timestamps, device type, IP address, browser type, and operating system. This data is used to improve bat100 services, detect fraud, and ensure responsible gaming compliance.

Communication Records: bat100 retains records of all communications between you and bat100 customer support, including live chat transcripts, email correspondence, and phone call recordings (where applicable), for quality assurance and dispute resolution purposes.

Cookies and Tracking Technologies: bat100 uses cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior on the bat100 platform. See Section 9 (Cookies & Tracking) for full details.

4 How We Use Your Data

bat100 processes your personal information for the following legitimate purposes:

• Account Management: To create, maintain, and manage your bat100 player account, including login authentication and account security.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions through GCash, Maya, Philippine banks, and other payment methods.
• Identity Verification: To verify your identity and age (minimum 21 years) in compliance with PAGCOR regulations and Philippine AML requirements.
• Service Provision: To provide you with access to bat100's live casino, slots, sports betting, bingo, and other gaming services.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, multi-accounting, and other prohibited conduct.
• Responsible Gaming: To monitor player behavior for signs of problem gambling and to implement responsible gaming tools such as deposit limits, session timers, and self-exclusion where appropriate.
• Legal Compliance: To comply with applicable Philippine laws, regulations, and lawful requests from government authorities, including PAGCOR, the National Privacy Commission, and law enforcement agencies.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through bat100's 24/7 live chat and email support channels.
• Marketing Communications: To send yo u promotional offers, bonuses, and platform updates that may be of interest to you. You may opt out of marketing communications at any time through your bat100 account settings or by contacting customer support. Opting out of marketing will not affect your ability to use bat100 services.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of the bat100 platform.

bat100 processes your personal information only where we have a lawful basis to do so under the Data Privacy Act of 2012, including your consent, the performance of our contract with you, compliance with legal obligations, or our legitimate interests in operating a safe and compliant gaming platform.

5 Data Sharing

bat100 does not sell, rent, or trade your personal information to third parties. bat100 may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment Service Providers: bat100 shares transaction data with payment processors such as GCash, Maya, InstaPay, and Philippine banking partners strictly to facilitate deposits and withdrawals. These providers are contractually bound to process your data solely for payment purposes and in compliance with applicable law.
• Identity Verification Partners: bat100 may engage third-party KYC and AML compliance service providers to assist with identity verification. These providers process only the information necessary for verification and are bound by confidentiality obligations.
• Game Content Providers: Certain bat100 game providers may receive limited technical data (such as session identifiers and bet history) for the purpose of delivering their games on the bat100 platform. This data sharing is governed by data processing agreements.
• Regulatory and Law Enforcement Authorities: bat100 may disclose your personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Philippine National Police, or other competent authorities where required by law, court order, or lawful regulatory request.
• Professional Advisors: bat100 may share personal data with legal counsel, auditors, and other professional advisors where strictly necessary for the provision of professional services, subject to confidentiality obligations.

6 Data Security

bat100 takes the security of your personal information seriously and has implemented a range of technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bat100 platform.
• Encryption of sensitive personal data and financial information stored in bat100 databases.
• Role-based access controls ensuring that bat100 personnel access only the data necessary for their specific job functions.
• Automated fraud detection and session monitoring systems that identify and flag suspicious account activity in real time.
• Regular security audits and penetration testing by qualified security professionals.
• Two-factor authentication (2FA) available to all bat100 players to enhance account security.
• Secure backup procedures to protect against data loss.

While bat100 implements robust security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bat100 login credentials and for ensuring that your device is protected with appropriate security software.

7 Data Retention

bat100 retains your personal information for as long as your bat100 account remains active and for a period thereafter as required to fulfill the purposes described in this Policy or as mandated by applicable Philippine law.

Specifically, bat100 retains:

• Account and KYC records: For a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements under Republic Act No. 9160 (Anti-Money Laundering Act), as amended.
• Transaction records: For a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Customer support communications: For a period of three (3) years from the date of each communication, for dispute resolution and quality assurance purposes.
• Responsible gaming records: Self-exclusion records and responsible gaming restrictions are retained for the duration of the exclusion period plus five (5) years, to prevent circumvention of exclusion measures.

Upon expiry of the applicable retention period, bat100 will securely delete or irreversibly anonymize your personal data in accordance with applicable law.

8 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bat100:

• Right to be Informed: The right to be informed about how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right to Access: The right to request a copy of the personal information bat100 holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any personal information that bat100 holds about you that is inaccurate, incomplete, or outdated.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bat100's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time, and to object to other forms of processing where bat100 is relying on legitimate interests as the lawful basis.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that bat100 has violated your data privacy rights.

To exercise any of these rights, please contact bat100 via live chat through your bat100 account or by emailing support@bat100.cam (plain text — not a clickable link). bat100 will respond to all verified privacy rights requests within thirty (30) days.

9 Cookies & Tracking

bat100 uses cookies and similar tracking technologies to enhance your experience on the bat100 platform, maintain your session, and analyze platform usage. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the bat100 platform to function. They enable core features such as secure login, session management, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences and settings on the bat100 platform — such as your preferred language, currency display, and game lobby layout — to personalize your experience.
• Analytics Cookies: bat100 uses analytics cookies to collect aggregated, anonymized information about how players use the platform. This data helps bat100 identify technical issues, measure page performance, and understand which features Filipino players use most.
• Security Cookies: bat100 uses security cookies to detect and prevent fraudulent activity, bot traffic, and suspicious login attempts on the bat100 platform.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bat100 platform. Strictly necessary and security cookies cannot be disabled as they are essential to the secure operation of bat100 services.

10 Minors' Privacy

bat100 does not knowingly collect personal information from individuals under the age of 21. The bat100 platform is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations applicable to online gambling in the Philippines.

bat100 employs age verification procedures during the registration and KYC process to identify and prevent underage registration. Where bat100 discovers that personal data has been submitted by a person under 21 years of age, bat100 will immediately close the relevant account, delete the collected personal data, and report the matter to relevant authorities where required by law.

11 International Data Transfers

bat100 primarily processes and stores player data within secure server infrastructure. In limited circumstances, certain data may be transferred to or processed by service providers located outside the Philippines — for example, where bat100 engages international game content providers or cloud infrastructure services.

Where such international data transfers occur, bat100 ensures that adequate safeguards are in place to protect your personal information, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data flows. bat100 will not transfer your data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

12 Policy Changes

bat100 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When changes are material, bat100 will notify registered players via email to their registered email address and/or via a prominent notice on the bat100 platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the bat100 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using bat100 and may request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bat100 handles your personal data, please contact the bat100 Data Protection Team through any of the following channels:

• Live Chat: Available 24/7 through your bat100 account dashboard. Select "Privacy & Data" as the inquiry type for fastest routing to the relevant team.
• Email (plain text — not a clickable link): support@bat100.cam

bat100 aims to acknowledge all privacy-related inquiries within 24 hours and to provide a full response within thirty (30) days as required under the Data Privacy Act of 2012. For complex requests, bat100 may request additional time in accordance with NPC guidelines, but will notify you of any extension.

If you believe bat100 has not adequately addressed your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines.